Privacy Policy

1. What Information do we collect?

1. Non-Personally Identifiable Information:

   PROTOSTAR IDEATEK LLP collects non-personally identifying information that your browser makes available whenever you visit a Platform. This information includes your IP Address and hardware specs, browser type, browser language, the date and time of your query and one or more cookies that may uniquely identify your browser.

2. Personally Identifiable Information:

   We collect information you provide when you create an account or register with us, enrol for a service, use a service, submit your profile as required by the platform, subscribe to our mailing lists, send us an e-mail or call us. This information may include:

   • Your name
   • Your mailing address
   • Your location address
   • Your e-mail address
   • Your phone number
   • Your educational institute’s profile
   • Your parents/guardians information
   • Your Google/E-mail Connect sign-in information
   • Your IP Address
   • Your system information and your activities on the Platform
   • Information with regard to the content posted by you on the Platform
   • Information with regard to medical records maintained on the Platform by you including without limitation, prescriptions, medical advice given by doctor, inter-alia
   • Information with regard to any conversations between you and the Doctor/Chemist/Service Provider using the Platform interface.
3. Location Data:

   We receive information from you that helps us approximate your location. We may, for example, use an address submitted by you while setting up your profile, IP Address or hardware MAC address received from your browser or device to determine your approximate location. We may also collect location information from devices in accordance with the consent process provided by your device.

Additionally and only upon your grant of respective permissions we may collect information from third party service providers.

2. What do we use your information for?

1. Any of the information we collect from you may be used in one of the following ways:
   • To personalise your experience and update your dashboard: Your information helps us to better respond to your individual needs,
   • To improve our Platform: We continually strive to improve our Platform offerings and develop new Service offerings for the Platform, this enhancement is based on the information and feedback we receive from you.
   • To monitor and analyse use of the Service/platform: This is done to ensure smooth running of the Service’s technical administration and to increase the Service’s functionality and user-friendliness. We analyse your use of the platform to tailor make a better user experience for you and provide you with real value for money services.
   • To improve customer service: Your information helps us to more effectively respond to your user service requests and support needs.
   • To send periodic emails: The email address as provided by you, may be used to send in information and updates pertaining to your programme, in addition to receiving occasional PROTOSTAR IDEATEK LLP news, updates, related service information, etc. to be able to tailor the Services to one’s specific needs if feasible, for convenience of users and communication with them, and as may be required by law

3. How do we protect your information?

1. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
2. While we carefully select the other Platforms we link to, we are not liable for the privacy practices or content of these Platforms. You are under the privacy policy of the operator of that site when you give personal information to them and not to PROTOSTAR IDEATEK LLP. Please read the policy of that site before sharing any information.

4. COOKIES

A cookie is a text file stored by a web server on a computer or mobile device to collect standard internet log information and visitor behavior information. Cookies are unique to the browsers or mobile application you use, and enable websites to store data such as your preferences or items in your shopping cart. Cookies allow websites/platforms to remember your settings such as language, font size on your computer or mobile device, or other browser preferences.

We may collect information from you automatically through cookies or similar technology when you visit our website to improve user experience If you want to disable cookies you need to change your website browser setting accordingly. The settings depend upon the browser you are using. Following are the details on how to disable cookies for Google Chrome:

1. Choose “Settings” and click on “Advanced”
2. Under “Privacy and Security” click “Content Settings”
3. Click “Cookies”

Feel free to write us at cs@protostartech.co.in in case of any further queries.

5. When does PROTOSTAR IDEATEK LLP disclose Information?

PROTOSTAR IDEATEK LLP reserves the right to disclose personally identifiable information and/or non-personally-identifiable information PROTOSTAR IDEATEK LLP believes, in good faith, is appropriate or necessary to enforce its Terms of Use, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of our web site, and to protect the rights, property, or personal safety of PROTOSTAR IDEATEK LLP, our Users or others.

6. Do we disclose any information to outside parties?

• We do not sell, trade, or otherwise transfer to outside third parties, your personally identifiable information, unless, such transfer is essential to the profile building and counseling services provided through the platform.
• This does not include trusted third parties who assist us in operating our Platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• PROTOSTAR IDEATEK LLP reserves the right to disclose personally identifiable information and/or non-personally-identifiable information that it believes, in good faith, is appropriate or necessary to enforce its Terms of Use, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of our web site, and to protect the rights, property, or personal safety of the site, our Users or others.
• We may use and disclose to third parties, information we collect in aggregated, non-personally identifiable form for research and informational purposes and to help us make sales, marketing and business decisions for marketing, advertising, or other uses.
• We do not sell your personal information.

7. Change of control:

In the event of the change of control of PROTOSTAR IDEATEK LLP or a business transition, such as, reorganization, merger, acquisition, or sale of assets, your information may be transferred to the successor organization. You will be notified of any such deal and your information would remain subject to the commitments contained in this Privacy Policy until such time as this Privacy Policy is updated or amended by the acquiring party upon notice to you.

8. Information Storage

• Permission to Use Information: By submitting your personal information, you agree to its transfer, storage or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
• Data Retention: We only retain your personal data for as long as your account is active or otherwise for a limited period of time as long as we need to fulfill the purposes for which we had initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes and enforce our agreement as required by the applicable law. .
• Password: Where we have given you (or where you have chosen) a password which enables you to access certain Services or specific areas of the Platform, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone.
• Disclaimer: Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us via the Internet; any such transmission is at your own risk.

9. No error-free performance

PROTOSTAR IDEATEK LLP does not guarantee an error-free performance under this Privacy Policy. We may not always catch an unintended privacy issue, despite our reasonable efforts to do so. Accordingly, we welcome your feedback regarding any privacy concerns that you may have, including how we can improve this Privacy Policy. We will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when we learn of any failure to comply with it.

10. Modification and Deletion of Personally Identifiable Information

1. Deletion:

   In order to delete the personally identifiable information you submitted, you can notify us that you wish to delete your personally identifiable information or any part thereof contained at our databases.

2. Modification:

   If you wish to modify or update your personally identifiable information, use the application interface.

Please note that deletion of your personally identifiable information from the site’s database will not prevent PROTOSTAR IDEATEK LLP from using gathered anonymous information.

11. Third party links:

Occasionally, at our discretion, we may include or offer third party products or services on our Platform. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

12. Minors’ Online Privacy Protection

PROTOSTAR IDEATEK LLP’s Service and Platform are intended for the general audience, individuals and users over the age of eighteen (18). Parent(s) or guardian(s) of the user below the age of 18 years shall be liable for all and any acts of such user using the Portals.

13. Online Privacy Policy Only

This online privacy policy applies only to information collected through our Platform and not to information collected offline.

14. Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Platform and which compliments the Privacy Policy at [LINK]

15. Your Consent

By using our Platform, you consent to our Platform’s privacy policy. You have the right to withdraw that consent at any time. However, this will not affect the lawfulness of processing based on your prior consent.

16. Changes to our Privacy Policy

If we decide to change our privacy policy, we will update you notifying you of any changes. Your Rights: Depending on the applicable law you may have the following rights in relation to your personal data:

• Right to access your personal data being processed by us
• Right to rectify any discrepancy, inaccuracy in your personal data or complete any incomplete details
• Right to delete or remove your personal data in certain circumstances
• Right to restrict or object to processing of your personal data in certain circumstances, such as where the accuracy of personal data is disputed
• Right to withdraw your consent

Exercise of any right will not affect the lawfulness of processing based on your prior consent

17. Right to lodge a complaint with the data protection authority:

If you have a concern about any aspect of our privacy practices, including the way we have handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns.

You may exercise your rights by contacting us as follows: [email]

18. Be vigilant and circumspect:

Even the best policy can't protect your online privacy and security in all circumstances. Unscrupulous advertisers, hackers, and scam artists are constantly searching the Internet looking for new targets. Your best protection is to understand the limits to privacy on the Internet and be vigilant in all of your on-line activities.

Beware of scams in which persons unknown to you request your screen name, password, or credit card information. Make sure you verify the identity of anyone asking for personal information. Always monitor your children's on-line activities and educate them as to the rules for safe Internet use. As always, if you have any questions, please feel free to contact us with further questions.

If you still have questions or concerns about our privacy policy, please write us at:cs@protostartech.co.in